Help Center | Pop Chignon

SHIPPING AND ORDERS

• WHICH COUNTRIES DO YOU SHIP TO?

We ship to almost every country in the world.

• HOW MUCH IS SHIPPING?

We deliver our products worldwide. There is no minimum order quantity, and all our deliveries are free (excluding French overseas territories) on orders of 25 euros or more. Standard Delivery costs 4.99 euros.

• HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

It takes our team 2 to 5 business days to process your order, manufacture the products, and deliver them. Unless there is a stock shortage, you will be informed of the delivery time. We do everything we can to ensure you receive your order as quickly as possible.
Delivery times are as follows:
France: 2 to 5 business days.
Other European countries: 5 to 7 business days.
USA: 5 to 9 business days.
Canada, Australia, New Zealand, Netherlands, and Germany: 8 to 12 business days.

• MY ORDER IS INCOMPLETE:

If your order contains multiple items, they may be shipped separately depending on available stock and shipping warehouses. Don't worry, your package will arrive soon.

• I DID NOT RECEIVE MY ORDER?

A problem with the postal service? Lost, damaged, or destroyed package?
With our Secure Delivery - Loss/Theft/Damage option, Pop Chignon handles the claims for you. Customer satisfaction is our priority. We do not blame the carrier and leave you to "sort it out".
We take full responsibility and will immediately send you a replacement package at our expense.
Feel free to contact us by email at contact@popchignon.com: our team will do its best to meet your expectations.

CANCELLATIONS AND RETURNS

• CAN I CHANGE MY ORDER?

Yes, as long as your order is not "being processed".

• CAN I CANCEL MY ORDER?

You can absolutely cancel your order! However, if the order is already being prepared, the cancellation fee will be 40% of the purchase price. Feel free to contact us by email at contact@popchignon.com: our team will do its best to meet your needs!

• I WANT TO RETURN AN ITEM?

We can only accept returns in the event of a proven product defect.
Our items undergo very strict quality checks before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) to contact@popchignon.com along with your order number. To be eligible for a return, your item must be unused and in the same condition in which you received it.

SECURITY:

• WHAT PAYMENT METHODS DO YOU ACCEPT?

Your security is our priority: our site only offers secure and guaranteed payment methods.

We accept online payment by: credit card and PayPal.

Your bank details or credit card information will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor.

PayPal - As a banking institution within the European Union, PayPal offers you over 10 years of experience in secure online payments. It is simple, fast, free, and globally recognized for its efficiency.

• IS MY INFORMATION SECURE?

Yes! The "HTTPS" in our store's URLs is a testament to the quality of our services. HTTPS is the secure version of "http" using SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant websites.
As e-commerce merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and safeguard yourself against hackers or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the browser's URL bar. It is also represented by an "s" which means "secure" and is added to the "http" protocol on the website in the address bar.

OTHER QUESTIONS:

• HOW CAN I ORDER A PRODUCT?

We make your shopping as easy as possible.
- Select the desired product(s) - Click "add to cart"
- Click the shopping cart icon at the top right (your "cart") to complete your purchase
We also offer you the option to create an account to make the process even easier.

• CAN I COMBINE MY DISCOUNT CODES?

No. Except in exceptional cases, we only accept one discount code per order.

• I RECEIVED AN IMPORT TAX:

Pop Chignon ships its products worldwide in full compliance with the law. However, the buyer is responsible for the import taxes of their country; we accept no liability.

• YOU WANT TO PLACE A "WHOLESALE" ORDER:

If you want to order wholesale, send an email to our team at contact@popchignon.com